Audit, Consultancy & Support

As part of our overall solution capability, we provide comprehensive fraud and revenue assurance audit and consultancy capabilities that address all aspects of domestic and international revenue protection. We provide these services either in preparation for a system implementation, or else as part of a regular, pro-active ‘Health Check’ approach for our customers.

MACH is a proven and competent managed service provider. We advise, assist and accompany our clients from project inception all the way through to successful completion and system implementation.

We can provide you with:

• Project Management: Including project planning and integration management
• Process Analysis: We analyze customer process requirements in conjunction with system configuration and implementation, to ensure best practice and continuity
• Systems analysis, conception and design
• Software implementation, integration and test
• Pilot projects and pre-production management
• User training and workshops
• Post implementation support and maintenance

All our Revenue Assurance solutions can be provided in a hosted service environment.

In addition to hosting services, we provide application specific analysis and usage support based on specific customer requirements.

• Fraud Management: MACH can propose, establish and maintain any required fraud detection rules. MACH can also constantly monitor the fraud situation in the network and provide proposals for improvement.

  We recommend this service for very specific fraud scenarios requiring non-trivial detection algorithms.

  In the hosted environment your Fraud Analysts continue to access the MEGS system, via a protected connection and can work on fraud cases without any service disruption.

• Revenue Assurance: Using CASHBACK, MACH provides data verification services based on input streams (CDRs, Customer data). Results are made available via the CASHBACK Web Portal and can be accessed via a secure connection.

  Specific application areas include:

  • CDR reconciliation & revenue leakage analysis
  • Rating validation and verification
  • Service cross-check and D/B comparisons

  Out service team can set-up new parsers and data decoders in short time frames, so that audits can be provided via the hosted platform.

• Data Retention: MACH can store and secure all data received from our customers. Data import, storage, queries and export are provided via a web interface.

  We are able to support very large data volumes. Data storage is securely protected, using fully redundant systems. We are very careful to ensure specific security and data privacy, based on regulatory and customer specific requirements.