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Customer Supporter / Kundenbetreuer - Mobile Messaging -

MACH operates the world's leading hub-based mobile application exchange, uniting the global Telecommunications marketplace. MACH enables the efficient flow of mobile traffic, of service validation, delivery and billing information, and of settlement transactions. MACH solutions unite Communications Service Providers (CSP's) to realise new market opportunities, they connect CSP's for the efficient delivery of mobile services, and they empower CSP's to optimise business performance.

MACH is the largest provider of data and financial clearing solutions for wireless roaming and operates the world's largest open connectivity Roaming hub, Link2One. More than 60% of all NRTRDE files are processed and verified in MACH's NRTRDE hub.

Headquartered in Luxembourg, MACH has offices in 12 countries and employs more than 1,000 people worldwide serving over 650 Customers, including CSP's like Orange, Vodafone, TDC, Cable & Wireless, Verizon, Microsoft and Nokia, as well as enterprise messaging customers like KLM.

MACH is currently looking for a Customer Supporter for its 2nd line technical customer support, sitting in Würzburg, Germany

Key Responsibilities
  • Independently handling of technical inquiries from customers all over the world by telephone and email
  • Co-operate and work closely together with the Operations Department
  • Documentation of support processes
  • Technical account setup and configuration

Required Skills and Background
  • Excellent communications skills
  • Fluent in English (Spanish, German, French is a plus)
  • Interest and ability to comprehend technical processes
  • Background in IT or Telecommunication
  • Knowledge of MS Office
  • Flexible working times (also on weekends and public holidays)

A valid work permit for Germany is required.

If you are a great match to this profile and are interested in the position, please reply by sending your CV in English by email, quoting the reference THHO/RS to jobwue@mach.com

Only candidates who fit this profile will be considered.