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Going the Extra Mile for Operators: Professional Services, Consulting and Training from MACH
Publication: 02.05.2007 by Celine Dellis, Roaming & Training
Operators need to stay competitive, maintain and increase market share and navigate around the increasingly complex regulatory environment - like the soon to be introduced EU legislation on roaming.
The specialist training and consultancy that MACH provides helps our clients stay one step ahead of its competitors and use resources and processes more efficiently.
The Fast Moving World of Mobile
The evolving world of mobile constantly impacts both operators and their roaming partners. Operators are always looking to launch the latest services and therefore require new systems for network accessibility. Before these new services can be deployed, operators need to have new agreements in place to allow other service providers access the network and carry out tests to ensure the usability of the services being launched.
As these tests need to be carried out regularly, they can be a lengthy process. This is an opportunity for regional operators to use their resources more effectively to expand to other markets.
Consult the Experts on Roaming
In order to support our customers’ needs and deliver an even higher level of professional expertise, MACH Client Support has developed a unique set of exclusive solutions.
We understand that every operator has varying needs and requirements, so MACH provides a personalised approach that adapts to the needs and criteria of our clients rather than a ‘one size fits all’ strategy. To ensure that the training fits with our clients’ busy schedules, MACH’s consultants regularly visit our clients for on-site consultations.
MACH’s aim is to enable operators to expand their current internal skills and expertise to increase their resource capabilities and flexibility. Industry insight can have a positive impact on an operator’s bottom line and help make informed strategic decisions.
MACH SERVICES
Roam the world
MACH Roam can manage and oversee the negotiation of roaming and inter-working agreements. This is ideal for operators who are looking to launch new roaming services and need more information about the management and maintenance of international roaming agreements.
One-stop-shop
MACH Consult provides several consultancy services related to many parts of international roaming. Ranging from roaming department formation and on-site IREG testing through to implementing GPRS roaming and hands-on IREG/TADIG test training - MACH is able to provide a variety of specialist solutions according to your needs.
Personal trainer
MACH Training provides a structured range of training courses designed to develop our clients’ knowledge and expertise. These range from basic and advanced GSM industry subject areas to practical hands-on training in daily roaming-related procedures.
TADIG testing is one of the most important tests to help secure your roaming revenue. MACH TADIG Testing Training will explain and teach you about all of the elements and manual work that goes into performing TADIG testing and IREG cross-checking. Our TADIG Testing Support Team can help you every step of the way.
TAP File Evaluation Service
MACH can assist operators in launching new roaming services, by providing and performing fully outsourced testing solutions for GSM, GPRS, CAMEL, Pre-paid and 3G services. This is essential for operators launching international roaming agreements as it quickens the procedure time allowing for faster service implementation.
Get Started
MACH Start is a specialist service designed to assist new operators in the start-up phase and covers all stages from the actual setting-up process right through to the on-site testing and commercial launch. It includes on-location training covering all technical and administrative aspects operators face during a start up.
Be Smart Act Smart
To help subscribers make the most from roaming, operators need to understand consumer behaviour and provide services that users really need.
MACH SMART is a powerful Business Intelligence tool that can be used to analyse your roaming business in-depth, allowing you to analyse consumer trends and predict your customers’ next move. MACH’s clients have found this an invaluable tool to plan promotional and pricing campaigns.
How MACH Can Help
At MACH, customer satisfaction is our number one priority and we continuously strive to enhance the services we offer our clients to deliver valuable industry insight.
For more information regarding our exclusive MACH services, please contact roaming.department@mach.com
