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IOT Check eliminates incorrect roaming charges – every time
Publication: 11.10.2007
With increased volumes of roaming data comes the risk of increasing error levels. MACH’s experience shows that up to 20% of an operator’s exchange charge flow can contain erroneous records.
Today, the challenge of accurate charging is an issue for every operator and the key decision is how to allocate the right resources to checking that both incoming and outgoing charges correspond to the relevant IOTs.
What many operators are finding is that the cost of maintaining and updating the control procedures is increasing – to the point at which alternative methods need to be considered. As a result MACH’s IOT Check is being adopted by a steadily-increasing number of operators.
MACH’s IOT Check detects and reports these faulty charges – both incoming and outgoing, prevents the billing system from becoming clogged up with inaccurate records and keeps the confidence levels of subscribers and roaming partners high – and that’s good for business.
How does IOT Check work?
MACH will build an IOT database based on the AA.14s of the client’s roaming partners. This database contains all roaming partner tariffs and all the client’s tariffs as well. All call records are run against this IOT database and every charge is validated against the IOT set in the roaming agreement.
In this way, revenues are protected against the wrong input of rates, short codes or time bands or the incorrect assignment of destination codes.
These mistakes can be costly and, as the number of roaming partners increases and additional services like CAMEL, GPRS and WLAN come on stream, the risks become greater – just imagine the impact on profit of even an overall 2% error factor.
Outsourcing IOT Check
Outsourcing IOT Check to MACH provides a cost-effective alternative to maintaining increasingly complex internal processes – and the service is very flexible too.
Clients can decide whether to use MACH to check incoming or outgoing traffic – or both. They enjoy not only the benefit of accurate reporting of deviations, but also the benefits of the corrective action MACH takes to ensure the records are amended and, therefore, acceptable.
This means that, in addition to ensuring that the charging is correct for outgoing and/or incoming traffic, operators can significantly reduce the burden on Customer Care – as the volume of queries and complaints will diminish, significantly in some cases.
Conclusion
MACH’s IOT Check identifies and prevents revenue leakage and reduces the resources applied to controlling incoming and outgoing traffic. IOT Check is closely connected to:
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Re-pricing – to ensure that incoming traffic is correctly charged – avoiding, at the same time, potential losses from overcharged records. Read more
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Roaming Management System – which, among many useful functions, stores, maintains and manages the exchange of IOT records. Read more
Outsourcing the IOT Check to MACH pays off in many ways – primarily because the cost is significantly lower than the revenue losses which are avoided – but also in increased confidence at partner and subscriber levels.
