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Outsourcing Interconnect – the Service Bureau Model
Publication: 11.10.2007
MACH has assembled a team of specialists in a service bureau environment to carry out this mission-critical task on behalf of clients in the belief that this is one of the most significant areas in which we can make a contribution to our clients’ business efficiency.
MACH’s Approach
The Service Bureau, which is supported by a state-of-the-art interconnect billing solution, acts as a dedicated service unit for each client, providing complete system management, all reference data input tasks and all error CDR investigations and corrections.
Using all this information, the team then provides input into the billing, accounting and control cycles and generates accurate monthly financial positions relating to all business partners.
In the background, the interconnect billing solution caters for all traffic types and call cases and is constantly updated by a team of highly-skilled billing system experts.
This is another powerful argument for outsourcing as this single, highly-qualified team handles billing system upgrades and reconfigurations for all the clients of the service – saving each one of them significant sums and adding extensive additional functionality in the form of rating, storage and re-processing.
A System Reporting Module produces a wide range of standard reports and a flexible interface enables content configuration to suit the needs of individual users, with drill-down facilities which enable very detailed analysis.
Your Advantages
The benefits are considerable. Clients of the service have experienced drastic reductions in the need for investment in hardware, software and specialist manpower, eliminating the costs of billing system development and maintenance and significantly reducing operational staff costs.
A number of clients have taken an important additional step by outsourcing the entire inter-operator interconnect administration to MACH with gains in the key areas of revenue assurance, rating quality, reduced revenue leakage and shorter collection periods.
To achieve these results, MACH applies a formidable investment in technology but, at the end of the day, it all comes down to people.
The message is simple – the team at the Interconnect Service Bureau will protect your revenues as though they were their own – leaving you free to focus on business development, launching new services and negotiating better interconnect deals.
